Privacy Policy – Sports Bet Pakistan Data Protection Notice

1. Who We Are

Sports Bet (operating at sportsbet-play.com) is an online gaming and sports betting platform serving players in Pakistan. For the purposes of this Privacy Policy, Sports Bet is the data controller — meaning we are the entity that determines how and why your personal data is collected and processed.

This Privacy Policy applies to all personal data collected through the Sports Bet website, mobile browser experience and any communications you have with us including email and live chat support. It applies to registered players, prospective registrants and any individual who contacts Sports Bet for any reason.

By creating an account, using any feature of Sports Bet, or simply browsing the website, you acknowledge that you have read this Privacy Policy. If you do not agree with how we handle personal data, you should not use Sports Bet. If you have any questions before registering, you can email us at support@sportsbet-play.com and our team will respond in English or Urdu.

2. What Personal Data Sports Bet Collects

Sports Bet collects different categories of personal data depending on how you interact with the platform. Here is a breakdown of what we collect and in what context:

2.1 Account Registration Data

When you register at Sports Bet, we collect the information you provide in the registration form:

• Full legal name
• Date of birth (to verify you are 18 or older)
• Mobile phone number (used as your primary account identifier)
• Email address (optional but recommended for account recovery)
• Password (stored in hashed, irreversible form — Sports Bet staff cannot see your actual password)

2.2 Identity Verification Data (KYC)

When you request a withdrawal for the first time, or when Sports Bet identifies a need to verify your identity, we may collect:

• Copy of your CNIC (Computerised National Identity Card) front and back
• Proof of payment method ownership (e.g. a screenshot showing your Easypaisa or JazzCash mobile number matching your account)
• Proof of address (utility bill, bank statement) where required
• Source of funds information for large deposits or withdrawals

2.3 Transaction and Financial Data

Sports Bet records details of all financial transactions associated with your account including deposits, withdrawals, bets placed, game results and bonus activity. This data includes transaction amounts, timestamps, payment method identifiers (mobile number for Easypaisa/JazzCash, last four digits for cards) and transaction references.

2.4 Gaming Activity Data

We record your betting history, casino game sessions, Ludo game participation, bonus usage and all other gaming activity on Sports Bet. This data is used for account management, dispute resolution and responsible gaming monitoring.

2.5 Technical and Device Data

When you access Sports Bet, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data helps us optimise the platform for Pakistani devices and connections and assists with fraud prevention.

2.6 Communications Data

If you contact Sports Bet support via email or live chat, we retain records of those communications. This helps us maintain service quality, track resolution of issues and provide consistent support when you contact us again.

3. How We Collect Your Data

Sports Bet collects personal data through the following means:

• Directly from you — when you register, complete verification, make a deposit, withdraw funds, contact support or update your profile settings.
• Automatically during your use of Sports Bet — technical and device data is collected automatically by our systems as you browse and play.
• Through cookies and tracking technologies — as detailed in Section 6 of this policy.
• From third-party verification providers — when identity checks are performed, verification providers may return additional data points to help confirm your identity.
• From payment processors — Easypaisa, JazzCash and other payment providers confirm transaction completion and share relevant transaction metadata with Sports Bet to credit your account.

4. Why Sports Bet Uses Your Data

Every piece of data Sports Bet holds is collected for a specific, legitimate purpose. The table below explains the primary purposes for which we use your data:

Sports Bet does not use your personal data for purposes beyond those listed above without first informing you and, where required, obtaining your explicit consent. We do not engage in automated decision-making that has a significant legal or financial effect on you without human review.

5. How Sports Bet Handles Payment Data

Payment data deserves specific attention because it is among the most sensitive information you share with any online platform. Here is exactly how Sports Bet handles your payment information:

5.1 Easypaisa and JazzCash

When you deposit via Easypaisa or JazzCash, Sports Bet receives a transaction confirmation and the mobile number associated with the payment — this is how we identify which account to credit. Your JazzCash or Easypaisa PIN, wallet password or MPIN is never seen by Sports Bet systems at any point. These credentials are entered directly within your mobile wallet app and are transmitted to the respective provider only, not to Sports Bet.

5.2 Bank Transfers (IBFT)

For IBFT transfers, Sports Bet records the sending bank name, account name and transaction reference number for reconciliation purposes. Full bank account numbers are not retained beyond what is required for verification and compliance purposes.

5.3 Debit Cards (Visa / Mastercard)

Sports Bet does not store full debit card numbers on our systems. Card payment processing is handled by a PCI-DSS compliant payment processor. Sports Bet retains only the card type, last four digits and expiry month for account records — never the full card number or CVV.

5.4 Withdrawal Methods

To process a withdrawal, Sports Bet requires your registered payment method details. Your Easypaisa or JazzCash mobile number is stored in encrypted form and used solely to route withdrawal payments to you. Sports Bet does not share withdrawal method details with any unauthorised third party.

6. Cookies and Tracking Technologies

Sports Bet uses cookies and similar technologies to operate and improve the platform. Here is what you need to know:

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow websites to recognise your device on subsequent visits and maintain information about your session. Sports Bet uses first-party cookies (set by sportsbet-play.com directly) and limited third-party cookies set by service providers.

6.2 Types of Cookies We Use

• Essential cookies: Required for basic platform functionality including maintaining your login session, storing your language preference and keeping your account active while you navigate Sports Bet. These cannot be disabled without breaking core platform functions.
• Analytics cookies: Help Sports Bet understand how players navigate the platform — which pages are visited most, where players spend time, and where technical issues arise. This data is aggregated and not linked to individual identities. Used to improve the platform experience for Pakistani players.
• Fraud prevention cookies: Help Sports Bet detect unusual access patterns, bot activity and suspicious login attempts. These protect your account security.

6.3 Managing Cookies

Most mobile browsers allow you to view and delete cookies through the browser's settings menu. Disabling essential cookies will affect your ability to log in and use Sports Bet. Disabling analytics cookies will not affect core platform functionality.

7. Third-Party Data Sharing

Sports Bet shares your personal data with third parties only in the following specific, limited circumstances:

7.1 Payment Processors

To process your deposits and withdrawals, Sports Bet must share relevant transaction data with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processing networks and card payment processors. These providers receive only the information required to complete the transaction and are bound by their own security standards as regulated financial service providers in Pakistan.

7.2 Identity Verification Providers

When KYC verification is required, Sports Bet uses trusted identity verification service providers. Your CNIC image and other verification documents are transmitted to these providers securely for verification processing. Providers are contractually bound to use your data only for the specific verification purpose and to delete it after the process is complete.

7.3 Fraud Prevention and Security Services

Sports Bet uses third-party fraud detection services that analyse technical data (IP address, device fingerprint, behavioural patterns) to identify suspicious activity and protect player accounts. This data sharing is based on Sports Bet's legitimate interest in maintaining platform security.

7.4 Legal and Regulatory Disclosure

Sports Bet may be required to disclose personal data to government authorities, regulatory bodies or law enforcement agencies where legally compelled to do so. This includes situations involving fraud investigations, money laundering inquiries, court orders or regulatory compliance requirements. Sports Bet will comply with valid legal processes while seeking to protect player data to the greatest extent permitted by law.

7.5 What We Do Not Share

Sports Bet does not share your personal data with:

• Marketing or advertising companies
• Data brokers or analytics firms for commercial resale
• Other gambling operators or affiliated gaming platforms
• Any third party for purposes not described in this Privacy Policy

8. How Long Sports Bet Keeps Your Data

Sports Bet retains personal data only for as long as necessary to fulfil the purposes described in this policy, and thereafter for any legally required retention periods. Here are the general retention timeframes we apply:

• Active account data — retained for the full duration of your Sports Bet account being open, and for a period of five years after account closure.
• Financial transaction records — retained for a minimum of five years after the transaction date in accordance with standard financial record-keeping requirements applicable to gaming operators.
• KYC / identity verification documents — retained for five years after account closure or the date of the last transaction, whichever is later.
• Support communications — retained for three years from the date of the communication.
• Technical / log data — generally retained for 12 months and then either deleted or anonymised.

9. Your Data Rights at Sports Bet

As a Sports Bet player, you have genuine rights over your personal data. These are not aspirational — you can exercise them at any time by contacting our support team.

To exercise any of these rights, email support@sportsbet-play.com with the subject line "Data Rights Request" and specify which right you wish to exercise. We will verify your identity before processing the request and respond within 30 days. There is no charge for a single data access or correction request within any 12-month period.

10. Children's Privacy

Sports Bet is strictly for persons aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has created a Sports Bet account, please contact us immediately at support@sportsbet-play.com. We will investigate, close the account, return any deposits and delete all associated personal data as swiftly as possible.

Sports Bet implements age verification processes at registration and before first withdrawal to prevent underage access. These processes are described in the Terms and Conditions. The protection of minors from online gambling is a priority at Sports Bet and we cooperate fully with any investigation involving a minor's access to our platform.

11. How Sports Bet Protects Your Data

Sports Bet implements multiple layers of technical and organisational security to protect your personal data:

11.1 Technical Security

• TLS/SSL 256-bit encryption on all connections between your device and Sports Bet servers.
• Encrypted storage of sensitive data including passwords (hashed with bcrypt), payment identifiers and KYC documents.
• Access controls — internal staff can only access personal data relevant to their specific role. Access logs are maintained for all sensitive data access.
• Intrusion detection systems monitoring for unusual access patterns and potential breaches in real time.
• Regular security audits and penetration testing of Sports Bet systems.

11.2 Organisational Security

• Staff who handle personal data are trained in data protection obligations and best practices.
• Sports Bet maintains a formal data breach response procedure. In the event of a breach affecting player data, affected players will be notified within 72 hours of the breach being confirmed, including the nature of the breach, data affected and steps taken to mitigate the impact.

12. Responsible Gaming and Data

Sports Bet uses your gaming activity data as part of our responsible gaming commitment. Our systems automatically analyse patterns in your betting and gaming behaviour — frequency of sessions, size of bets relative to deposit history, patterns of play following losses — to identify indicators of problem gambling.

Where our systems identify concerning patterns, Sports Bet may reach out proactively, apply temporary protective limits or prompt you to review our responsible gaming tools. This data processing is based on our legal and ethical obligation to promote safer gambling and is never used for commercial purposes such as targeting you with higher-value promotions.

If you use Sports Bet's self-exclusion tools, your exclusion status is stored securely and used to prevent you from accessing the platform or receiving promotional communications during the exclusion period. Exclusion data is retained for the full duration of the exclusion period plus five years afterward to maintain accurate records in case you contact us in the future.

For full details on responsible gaming tools, please visit our Responsible Gaming page.

13. Changes to This Privacy Policy

Sports Bet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to our data practices. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we process your personal data, Sports Bet will notify registered players via their registered phone number or email before the change takes effect. "Significant changes" includes expanding how we use data beyond the purposes described here or sharing data with new categories of third parties.

Minor clarifications and administrative updates that do not change the substance of your rights or our obligations will be made without individual notification, though the "Last Updated" date will reflect when any change was made.

14. How to Contact Sports Bet About Privacy

If you have questions about this Privacy Policy, want to exercise a data right, have concerns about how your data is being handled, or wish to report a potential data security issue, please contact us:

For urgent security concerns — such as suspected unauthorised access to your account or a potential data breach — please email us immediately with "URGENT SECURITY" in the subject line. These reports are treated as the highest priority at Sports Bet and reviewed within one hour around the clock.